About the server of this website
All traffic (file transfer) between this website and your browser is encrypted and transferred through HTTPS protocol using SSL (Secure Sockets Layer).
The server is located in Germany and owned by Hetzner Company. This is where data collected by the website are stored.
Personal information this website collects and why we collect it
This website collects and uses personal information for the following reasons:
Monitoring visits to websites
Like most websites, this website uses Google Analytics (GA) to monitor users’ activity. We use these data to identify how many persons use our website, to better understand the way they find and use our web pages and to see their path through the website. Although GA records data such as your geographical location, your device, your browser and your operation system, none of this information reveals your personal identity to us. GA also records your computer’s IP which could be used to identify you, but Google does not give us access to this. We believe that Google is a third-party data processor compliant with the requirements of the European legislation.
Contact forms and e-mail links
If you choose to contact us through a contact form or our e-mail link, none of the data you provide will be stored in this website or transferred or submitted to processing by any third-party data processor, as defined in section “Our third-party data processors” below. On the contrary, these data will be sent to us by e-mail through SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS security protocol (also known as SSL), which means that the e-mail content is encrypted before sent through the Internet. The e-mail content is decrypted by our local computers and devices.
E-mail newsletters
If you choose to receive our e-mail newsletters, the e-mail address you submitted will be forwarded to MailChimp that provides marketing services for our e-mails. MailChimp is a third-party data processor (see section “Our third-party data processors” below”). The e-mail address you submitted will not be stored in our website’s database or in any of our company’s internal information systems. Your e-mail address will remain in MailChimp’s database for as long as we use their marketing services for our e-mail or until you expressly request that it is deleted from this list. You can do this by using the unsubscribe link included in all e-mail newsletters we send you. For as long as your e-mail address is included in MailChimp’s database, you will periodically (around once a month) receive information e-mails from us.
Velvoretransfers.com collects and processes personal data provided by customers solely for the purpose of fulfilling bookings, providing transportation services, processing payments, and communicating service-related information. Personal data may include, but is not limited to, names, contact information, payment details, and booking preferences.
Velvoretransfers.com processes personal data in full compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and any other relevant national legislation.
Velvoretransfers.com implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
Personal data may be shared with third-party service providers strictly for the purpose of providing the booked service (e.g., vehicle operators, payment processors). Velvore Transfers ensures that any third parties comply with applicable data protection regulations.
Customers have the right to access, correct, or request deletion of their personal data, as well as to object to or restrict its processing, subject to applicable law. Requests should be submitted in writing to Velvoretransfers.com designated contact.
Velvoretransfers.com shall not be held liable for unauthorized access or breaches caused by factors beyond its reasonable control, including third-party attacks, force majeure events, or improper customer conduct.